Last Tuesday, I participated in a focus group for the volunteers for the Night Ministry. Two days later, I was at the ODS making dinner for a suddenly shrunk population. I was chatting with the volunteer coordination and other staff members in the process, and it seemed like a continuation of Tuesday’s focus group.
One of the questions we were asked was the following: suppose the Night Ministry would have unlimited resources, how should they be allocated? What would you do first?
My response was that the staffing is the most critical part. It’s not much that volunteers can do without the support of the staff. I know what a difference it makes in the residents’ level of participation depending on who is covering the shift. The staff turnaround is high. In some cases, it might be good when the people who do not have genuine compassion and willingness to work with the youth leave. However, I think more efforts should be made to attract and retain the best people who can make a meaningful difference in the lives of the youth. It would be great if the program would be expanded and serve more young adults, but even with hypothetical unlimited money for salaries and training, the right people are not easy to find. During our conversation in the shelter, we recalled some periods when we had people on staff that should not be there in the first place. And we recalled some young individuals with a lot of potentials, which required a lot of attention from the staff.
We started to talk about the youth we met in the shelter, and it was a long list! We wondered whether everything turned out fine for them and whether they were able to stay on their jobs and not end up on the streets again.
That’s another thing I talked about during the focus group. I know that the youth who graduate from the program want to forget about that period of their lives. I remember one girl telling me: I am very thankful for the program, but I cant’ wait to get out of here!
That means that most of the time, former residents do not want to come back and let us know how they are doing. I think it would be great to have some social services that would allow us to follow up with the program graduates and help them with their everyday challenges. Even for a successful young adult, settling in their first apartment and figuring out the budget is not an easy task. The support should be flexible and should not stop abruptly after a person receives their apartment keys.
During the focus group, one of the volunteers mentioned that the training was great, but then when he went on the field for the first time, it was hard because he could not establish any contact for a while. I told him that nothing was wrong with him, that it’s all expected, and if anything, I believe the training should be adjusted to explain to the new volunteers that the transition is difficult. Later in the shelter, we talked about some volunteers who come with the firm belief that they are doing other people a huge favor and want to “share their wisdom” with even asking whether anybody is interested :).
So, why did ten people had to leave the program just the day before I came? Because they were involved in major misconduct (I do not want to share any details, even anonymously). And here is another question: yes, the rules are the rules, and it is essential that young adults who want to participate in the program follow the rules. And if they don’t, it means that they are not ready. But how can we help these young people to get ready to make changes in their lives? And is it even possible?
I do not know that, but I will be in the shelter again next week, and I hope that it will make at least a little bit of a difference in somebody’s life.
Hettie's Reflections 