On Friday, my flight to Helsinki was delayed because of the snow. Funny how everybody forgets how to operate in winter when snow is expected! It was delayed just enough to make my connection impossible – I only had a little bit over an hour.
But I was amazed by how well Icelandair operated: the moment we landed in Reykjavik I received both email and text with rebooked flight; the new flight was by Finnair and less than three hours. The rest of my schedule didn’t suffer. Plus, they gave me a meal voucher, and I had a huge breakfast at the airport:
Turned out, that we were lucky: over 600 flights from ORD were canceled that night!