This lasted for way too long! First (and I believe I mentioned it) I realized that I didn’t add my Finnair Plus number to my September reservations and for some reason, the BA website didn’t allow me to add it. I had to call BA and go through a very long wait, but in the end, they made the change, and I started to see these reservations on my Finnair Plus app.

After my first flight, I didn’t see my Avios, but I knew that with the partner points, it might take a couple of days. When no Avios appeared after a week, I called Finnair and asked what was going on. They promised to investigate, and I saw a “pending” message on the app, but a day later, all four flights showed “rejected.” When it happened a couple of times before, I let it go, but this time, there were four flights, and my end-of-tier-points period was fast approaching, so I called Finnair again. They said that it looked like my loyalty number was not on the reservation (which was not true), so I asked them what I could do to claim my points. They said it was a good question and they would send another email to BA.

Still, nothing happened. I called BA, and they said they had my number and everything; it’s just that Finnair never requested them… Everything started to look Kafkian. I called BA and Finnair every other day, and every other day, it was the same story: BA said they had all the information, but Finnair didn’t request it, and Finnair said that BA didn’t reply to their email. I complained on X and received a number of false agents’ responses plus one actual Finnair response: “We are still waiting for BA to email us.” Out of complete desperation, two days before the end of the tier points period, I called BA again and asked whether I could change the loyalty program on the tickets to the BA executive club (then I could transfer them myself). They said I could do it, but it would take up to six business days, so it wouldn’t solve my problem of receiving my missing point before the cutoff. The lady was super nice, and she said that she would try to escalate my case (although technically speaking it was not their case!), but she can’t promise.

Now, I was already Finnair Plus, and I already had enough points to maintain this status, but since I flew a lot this year, Finnair Platinum was within reach. I knew I wouldn’t have enough tier points, and I would need to exchange some of my Avios for tier points, but I was hoping to get it to the minimum.

A day before the end of the period, I asked Boris whether I should wait for another day or make the Avios exchange, and he replied that it had already cost me more time than the Avios was worth (which was true) and that I should exchange and be done with it. It turned out that I needed to change just a little bit less than the maximum allowed amount, and so now I have FInnair Platinum.

However, I didn’t want to leave the case as it was (after all, I still could use missing Avios for Avios), so I decided to find a way to complain. It took me a while, but I found a place on the Finnair website to leave feedback and share all the details about my case. The following day, early in the morning, I saw that all my missing Avios magically appeared on my Finnair Plus, so I guess this method worked :). Several hours later, I received an email from Finnair, saying: “We are sorry there was a delay, but your Avios are now here.” I emailed back, saying: “Thank you, but I also want to ensure you have better customer service in our New York office.” They replied formally, and I decided to stop.
In retrospect, I do not regret I spent that much time. The previous time I had points rejected, the number of points was small, and I didn’t want to spend time trying to resolve the issue, but that time around, I wanted to protect my consumer rights 🙂

My flight to Helsinki was a disappointment. It was the first time in a while that I took a direct flight, and although Boris mentioned that recent service changes were for the worse, I didn’t fully believe him. 

I do not like complaining at length, but I wanted to mention a couple of things;

• Not specifically related to Finnair, but the lounge they share with Qatar Airlines is indeed miserable (last time, I was in the BA lounge)
• The food on the flight became way worse and less. The dinner does not include bread or crackers, or cheese; there is only a “snack” before arrival, not breakfast, as it used to be. Also, I didn’t see any duty-free shopping. 
• The rows are way closer to each other, even in the 30-s rows, than they used to be. The last time I was so uncomfortable was several years ago on SAS flights, and I remember how happy I was to find a different situation on Finnair. I decided not to put any luggage under the seat in front of me, although my DRW backpack fits, because I thought I would have trouble stretching my legs, but even with all the space available, my knees hurt badly in the morning. 
• Not related to Finnair: my neighbor on the left was horrible; I couldn’t imagine a tiny quiet middle-aged woman could be such a horrible neighbor: not “excuse me,” no “could you please,” not “thank you,” just multiple demands. 

Well, enough of that! I am in Helsinki, I have a new bike, and today is a day off work, so I will have an actual vacation day!’