My mom knew that her SNAP was set to expire at the end of August, and she was nervous about what would happen with the rest of the money she had left there. I told her that SNAP will be renewed, but I knew it was not automatic (not like her Medicaid, which is almost automatic – I just had to confirm online that nothing changed).
As I already mentioned many times, the IDHS site is far from being intuitive, so I could not figure out how to reapply until I received a paper letter explaining that :). Fortunately, when I took my mom to apply for SNAP two years ago, she signed the papers allowing me to be her legal representative, so I receive copies of all communications. I submitted the application, and the system replied that since I indicated I can’t come to the office due to work constraints, they will schedule a phone interview. I worried that I would have to leave the office and sit with mom waiting for this call at the most inconvenient time, but when the letter with the interview date/time arrived, I realized that they don’t need my mom; they can talk with me directly, and that was a relief and a huge time saver.
It turned out that at some point during the submission process, I indicated a preference for oral communications in Russian (leaving paper communications in English). I think that was when I was unsure whether my mom would have to be present. I thought that it would mean they would bring an interpreter on the call, which would make things worse (that’s why I usually do not check this option). But this time, a miracle happened! The person who called me was an actual Russian speaking person; I guess at least partially because of a large number of Ukrainain refugees, this option has become available. And because of that, the renewal took just 5 minutes. She asked: so, you reported no income for your mom? I replied: yes, let me tell you the whole story. My mom used to receive her pension and use it here, but since the war started… I didn’t even have to say another word. She said: Ok, I am putting the notes here. She will receive a renewal in the mail in a couple of weeks. She even explained to me about the cash assistance (my mom can’t get it until we reapply for SSI, so her explanation saved me some time).
The fastest renewal ever!










