Avios Saga

This lasted for way too long! First (and I believe I mentioned it) I realized that I didn’t add my Finnair Plus number to my September reservations and for some reason, the BA website didn’t allow me to add it. I had to call BA and go through a very long wait, but in the end, they made the change, and I started to see these reservations on my Finnair Plus app.

After my first flight, I didn’t see my Avios, but I knew that with the partner points, it might take a couple of days. When no Avios appeared after a week, I called Finnair and asked what was going on. They promised to investigate, and I saw a “pending” message on the app, but a day later, all four flights showed “rejected.” When it happened a couple of times before, I let it go, but this time, there were four flights, and my end-of-tier-points period was fast approaching, so I called Finnair again. They said that it looked like my loyalty number was not on the reservation (which was not true), so I asked them what I could do to claim my points. They said it was a good question and they would send another email to BA.

Still, nothing happened. I called BA, and they said they had my number and everything; it’s just that Finnair never requested them… Everything started to look Kafkian. I called BA and Finnair every other day, and every other day, it was the same story: BA said they had all the information, but Finnair didn’t request it, and Finnair said that BA didn’t reply to their email. I complained on X and received a number of false agents’ responses plus one actual Finnair response: “We are still waiting for BA to email us.” Out of complete desperation, two days before the end of the tier points period, I called BA again and asked whether I could change the loyalty program on the tickets to the BA executive club (then I could transfer them myself). They said I could do it, but it would take up to six business days, so it wouldn’t solve my problem of receiving my missing point before the cutoff. The lady was super nice, and she said that she would try to escalate my case (although technically speaking it was not their case!), but she can’t promise.

Now, I was already Finnair Plus, and I already had enough points to maintain this status, but since I flew a lot this year, Finnair Platinum was within reach. I knew I wouldn’t have enough tier points, and I would need to exchange some of my Avios for tier points, but I was hoping to get it to the minimum.

A day before the end of the period, I asked Boris whether I should wait for another day or make the Avios exchange, and he replied that it had already cost me more time than the Avios was worth (which was true) and that I should exchange and be done with it. It turned out that I needed to change just a little bit less than the maximum allowed amount, and so now I have FInnair Platinum.

However, I didn’t want to leave the case as it was (after all, I still could use missing Avios for Avios), so I decided to find a way to complain. It took me a while, but I found a place on the Finnair website to leave feedback and share all the details about my case. The following day, early in the morning, I saw that all my missing Avios magically appeared on my Finnair Plus, so I guess this method worked :). Several hours later, I received an email from Finnair, saying: “We are sorry there was a delay, but your Avios are now here.” I emailed back, saying: “Thank you, but I also want to ensure you have better customer service in our New York office.” They replied formally, and I decided to stop.
In retrospect, I do not regret I spent that much time. The previous time I had points rejected, the number of points was small, and I didn’t want to spend time trying to resolve the issue, but that time around, I wanted to protect my consumer rights 🙂

Google Knows!

The last story from my delayed flights saga. On September 12, when I already left my company’s London office and took Elizabeth line to Heathrow, I received a notification from Google (not British Airways): Flight XXX delayed arrival – 90 minutes. I don’t remember the exact verbiage, but something like that. Immediately, I looked at my BA boarding pass, but it didn’t show any delays. Since during my Chicago delay, Google was more accurate in estimating the delay time than AA, I thought that I will see the departure time change soon, but nothing came up. I arrived to the airport, waited for the departure in the lounge, still surprised that there was no delay announced, and finally proceeded to boarding. The flight was still perfectly on time, I took my seat, and soon, the boarding was complete.

Then came a usual announcement: “That’s your captain speaking,” and immediately after that he went off script: “So, you heard the thunder when you were boarding, right? Yea, it’s quite a storm going on, and now the traffic control want us to sit here and wait for the storm to clear. We will update you as soon as we know.”

Guess how much we were delayed? Yes, an hour and a half, and yes – just an arrival, not departure!

This left me wonder – how did Google know????

My Flight To London

I didn’t want to fly a day before the conference, because I had too much work and in general I thought I could use this time better. However, I didn’t want to fly in right before the conference either, and I was also looking to minimize the cost. I finally ended up on the daytime flight, which would leave Chicago at 8:25 AM and arrive in London at 10:25 local time. That would still give me time for a good night’s sleep, and that was also the least expensive flight. Economy Premium was just slightly more than Economy Classic, but I decided to be mindful and not spend on extras when I didn’t really need them.

That being said, I got up at 4 AM on Tuesday so that I could leave the house at 5 AM and be at the airport at 6 AM, have breakfast at the lounge, and just relax while waiting for the flight. It all worked fine; moreover, it was a very fast rife early in the morning, so I was at the airport by 5-40 AM. I had breakfast, called Boris, and started to write a blog post while waiting. Suddenly, I saw a notification from the AA app (the flight was operated by American Airlines). I opened my boarding pass and saw that the flight was eight hours delayed! I was devastated and ran to the customer service counter in the lounge. They told me there were no other flights: the incoming flight was delayed, but because it was a late arrival to London and London won’t accept night arrivals, we would have to wait till morning in London. That meant the overnight flight, which I wanted to avoid! Also, I didn’t have Economy Premium, and I could not upgrade because there was nothing available!

I decided to go to the office to attend an important meeting, which I would skip otherwise. Also, it was twice faster to get to the office than to go back home. Only when I was almost there did I realize that I had left my office pass at home (and it was done on purpose because I didn’t want to carry around things I wouldn’t need on my trip). The security issued me a temporary pass, but I could not go to the gym or use a shower, or even open the doors to get from one side of the floor to another.

I sent a message to the hotel, asking them to keep my room for my morning arrival, and left for the airport, planning for longer security lines than they were in the morning.

The lines were longer but not terribly long. Fortunately, the AA lounge has showers. I was unsure whether I would have time at the hotel in the morning, and it turned out to be a good call because the flight was delayed for another hour and then we sat for another hour in the aircraft waiting for a takeoff, because the scheduled flight to London was just five minutes apart of t=our new departure time. Thankfully, BA moved me to the front row in the Main cabin, so I had some extra legroom.

Another thing was the food. When possible, I try to order a low-calorie meal, which I tried to do this time as well. However, the system returned “something went wrong” error and I gave up. When I was already seated, a flight attendant asked me whether I had a low-calorie meal, and I said yes, but what they brought to me was vegan, not low-calorie 😀. Nothing wrong with vegan in general, but that meal ended up be barely eatable, and same with the breakfast: they even didn’t give me yogurt which was a part of other people’s breakfast! I did my best to sleep for about 4 hours, and that was the max I could do on a less than 7 hours flight.

The flight landed at 7:08, and I was out of the terminal twenty minutes later (the worst passport control became the faster one in recent years). The conference started at nine, and I still needed to get to the hotel to leave my luggage and change. I message my colleague who was a part of the org. committee to ask whether there is any food at the conference, and he sent me a picture of pastries, so I realized I needed to get some food at the hotel (my room included breakfast, and was pre-paid). I reached the hotel shortly after 8 AM (thanks to Elizabeth Line!) and checked-in. They told me they didn’t have a buffet, and I had to order. The hotel was very old-fashiined (I will post some pictures), and the restaurant looked very respectable. So imagine me rushing in and asking what’s the fastest thing they can make :). They were visibly puzzled by this request and when on to confer, and then said that they can make fried eggs on a toast. To their credit, it was ready in ten minutes – I time it! So I got the eggs and a coffee and took off to the conference, which was in ten-minutes walk.

BA Customer Service

I meant to write this post at least three weeks ago when the actual events happened. I consider it my personal achievement because I won the battle with customer support.

Here is what happened. When I learned that my talk was accepted for PG Day UK, I wanted to book the flight immediately, but I had to wait for almost a month because our firm was switching to the new reservation system. The next day after the switch happened, I found out that I needed to book it on my own because it wouldn’t be reimbursed anyway, but the best prices were not available anymore. I rushed to book whatever was available, and since I used the BA website, I forgot to switch to the Finnair Plus loyalty program. As it turned out, it was impossible to do it in the “Manage reservation” menu, so I had to call customer support.

The first time, I called immediately after I made this reservation and realized the mistake I had made, but after waiting for forty minutes, I decided to give it another try. I made a second attempt two days later and, once again, gave up after almost an hour of waiting. Meanwhile, I have activated Avios transfer between BA and Finnair, but I still wanted to get points from my preferred program, especially because my anniversary is on September 30. I decided to make the third and final effort during the Labor Day weekend.

First, I spent almost an hour waiting. Finally, somebody picked up and then went on hold, verifying my trip locator, and finally disconnected. I was determined to follow through, so I dialed again and waited for another forty minutes. This time, finally, everything worked. Not only was my loyalty program updated, but they also listed all the extra bonuses I had with Finnair Plus. In the end, it was worth it, spending all this time, but I was ready to give up at least ten times!

It felt like the greatest achievement!

Mini-Vacation In Boston Day 0

My mini-vacation started with the horrific flight delay. I was so happy with how I planned Friday, avoiding the congestion at ORD by taking public transportation, only to depart five hours later than it was scheduled!

The good thing is that I was at the AA lounge, so I had food, drinks, and comfortable seating, and also I had instance access to customer service. Eventually, I was put on a flight that departed earlier than my original one. However, we were delayed a couple of times, even on that flight. The aircraft just started to gain ground speed and then stopped, and we were told we would need to wait for the storm to clear! So – one more adventure! At least I was able to get to my friend’s apartment in Boston five minutes after midnight, not in the middle of the night!

New York

Yesterday was the day of my Russian Consulate passport appointment, and at this moment, I am hesitant to say whether it was a good day or a bad day.

It went perfectly almost to the end. I managed to go to bed earlier the day before, so getting up at 3-15 AM was not horrible. Uber pretty much flew through empty streets, and I was at the airport at 4-30 AM. In eight minutes, I was through security (and had to wait until 5 AM for a lounge to open, just so that I could have breakfast). One more time, the AA lounge at ORD is perfect, and serve a high-end breakfast.

The arrival was on time, I took Uber to the consulate – it was way earlier than my appointment, and I asked whether I can come earlier. They suggested I come at noon (my appointment was at 12-40). I went for a walk, and I realized that I was just five minutes away form the Gugenheim Museum, so I went there (I had to wait for ten minutes for it to open). A big portion of the museum is closed for renovation, which was not bad, because I didn’t rush and focused on individual paintings. Then I walked around the Jacqueline Kennedy Reservoir, and returned to the consulate by noon. No line, no Russian TV in the waiting room, they took my papers, took my picture, and my payment in cash. Twenty minutes later I was out. The security surprised me saying: see, it’s even before your appointment time! Now you can relax, sit down at the cafe and have a glass of wine! I replied that I better go to LaGuardia and have a glass of wine in the lounge, and called Uber. There was almost no traffic, and I actually had time to relax, to order an exquisite cocktail and to make several calls.

The flight was on time, and when I took my seat in the aircraft, I texted my neighbor that I will meet her at the Lyric Opera House at 7 PM. Everything was still fine, we were going to land ten minutes ahead of schedule, and a flight attendant already asked us to stove away our laptops and fasten our seat belts, and the plane was already descending, when, all of a sudden, we heard another announcement: we are going to land in Milwaukee!

What?!

It turned out, that a sever storm broke out of nowhere, and it was so bad that we could not land! it was also very swift, but since we already landed in Milwaukee, it took us another hour to get back in the air, including refueling and maps reloading :). It was for the first time in my life that something like that happened!

We landed at ORD at 7-15, and by the time I reached Lyric, it was 8-25, time for the intermission. And I was in such a rush, that I didn’t even stop tp grab a bite to eat at the airport, and when I was already at the Lyric, there were long lines to all concession stands (and there was no real food anyway!)

I still think that there was more of success than not on that day, but it was one of the longest and the most eventful days in my life!

Flying Back And How Did This Week Go

Flying back from Brussels was equally interesting. Since I had three separate reservations, I still had to fly back through Helsinki, but I also could not have a short connection in London because the next flight wouldn’t wait for me, and I didn’t want to lose one more day in transit. We took the last Sunday flight from Brussels, which arrived in Helsinki at 10:30 PM, which meant going to bed at midnight and getting up at 4 AM to get to the first flight to London.

It turned out that the border control in the Helsinki airport didn’t open till 6 AM, so I had to wait for about 20 min, which I could spend sleeping :). Also, British Airways didn’t issue me a boarding pass online, which meant I had to get it in Terminal 5 at Heathrow, just before the security checkpoint, and then I had to wait for my flight to Chicago for six hours.

Fortunately, the lounges in Heathrow are great, so that was not a problem. That was the first time I took a shower in the airport., and I found out that they had absolutely everything; there was no need to unpack. I will know for the next time!

That’s a picture from the Brussels Finnair lounge – they had a real mushroom soup!

Now, a short review of what was going on during the last four days. My flight landed ahead of time, but then we couldn’t get to the gate for 40 minutes, and the line for passport control was very long, so I ended up coming home at 9-30 PM, and I had to get my mail from my neighbor, unpack, and on Tuesday at 7-30 AM I was already in the office. On Tuesday evening, I was at the Opera (I will write about this performance separately), and my neighbor and I had dinner before the opera to celebrate her birthday. So once again, at home at 10-45 PM.

On Wednesday, I attended a meetup after work (good, productive, great networking, but once again … late night). On Thursday, I finally went to see my mom after work, attended an online yoga class, and made a couple of phone calls. And on Friday – a Valentine’s Day musical, “Twisted Love,” at Above the Law Theater.

Don’t take me wrong, it’s all great; just trying to catch up with life! Oh, and also, I am about to leave to another opera!

Other Travel Matters

That was the first time I booked Economy Premium. I fly business class occasionally when it is company-paid, or when I get an upgrade, but the latter one mostly happen when I travel within Europe. This time I knew I would have to work immediately upon arrival, so I needed some decent sleeping conditions, but I was not ready to purchase business class on my own.

Economy Premium is indeed right between Economy and Business class. In Economy, you sleep almost vertical, in Business, you sleep horizontally, and in Economy Premium, you sleep diagonally. My initial feeling was that it’s still not comfortable enough, but I ended up working for the whole day with no problem, so I guess it was not that bad. The seats are definitely more comfortable, however, the foot rest prevents from placing your backpack under the seat in front of you, so I had to put everything into the overhead.

The food is still bad. Since last year’s sharp decline in the quality of the in-flight food, the only decent meals are in business class. When I fly economy and it’s BA or AA, I try to eat in the lonuge and then sleep through the in-flight dinner. If I fly Finnair, it’s not an option, because the Finnair lounge in ORD is really bad and has virtually no amenities. This time, it was BA, but since the departure was at 5 PM, I had to leave the lounge by 4 PM, sort of too early for dinner. Besides, I was hoping that the food in Economy Premium will be better.

It was not, and also, they asked everyone to lift up their seat during the dinner service, so I won’t be able to sleep anyway. The only thing which was better than in the Economy was that there was a choice of meals, but by the time they got to my row they were out of chicken, and I didn’t like much the other two choices. We’ll see how things will turn out on my flight back!

One shocking thing on this flight was that there was a young woman on the left of me who spoke on the phone all the the time since she sat down, and through al of the safety instructions, and takeoff, until she lost connection and some point. Over an hour total!

While I was typing this post, I got a notification that our flight to Brussels was rebooked for a day earlier. I guess that’s the Universe’s response to my over-scheduled life!

Forgetting Things

The number of things I hav forgotten recently tells me that I am trying to do too many things. And that’s to what Boris reminded me about recently, and what I resolved to address.

The most recent things:

  • I signed up my mom for her COVID shot for the wrong location, and I had to find a new place right there on the spot.
  • I forgot the departure time of my flight to London, and only realized it the night before (and thanks goodness, I realized it not right before departure, but the night before, because it was 1.5 hours earlier than I thought!
  • And the last thing which prompted me to write this post: today, I forgot my iPad at the security checkpoint (yes, I had two laptops, an iPad, an iPhone and Apple watch, but still!

One more time, the FindMy app saved me: I spend some time wondering around in the duty free zone, then I went to the lounge, and when I got my breakfast and set down, I noticed the notification, that I left iPad behind. At first, I thought that it was one of those “I moved away from my bag,” but them I looked closer and saw the notification time was just ten minutes earlier, so I realized what had happened.

It was not so easy to find the way back to the security, and when I got there, I asked the personnel for assistance. Thankfully, they found my iPad and when I demonstrated that I could unlock it, they happily gave it back to me.

But it not for FindMy, I won’t realize that I do not have my iPad until I would be inside the aircraft!

Also, just learned that our flight to Brussels is cancelled due to the strike – we were hoping for th better, but unfortunately, that’s the case, and we still didn’t hear from Finnair what they can offer instead.

Flying To Prague

The last time I flew business class across the Atlantic was when I worked at Pepsi Americas and had that long business trip to several European countries. Interestingly, it was also American Airlines—lots of very nice food and an option to sleep horizontally for several hours.

O’Hare Terminal 3
O’Hare Terminal 3
BA lounge in Heathrow
The Clarion congress Hotel is integrated with the shopping mall, so I am not sure whether this part is still considered a hotel lobby or not 🙂
The most common business trip story: the only time you see the city if after dusk!