As everyone knows, I love the co-working space Valo, and all the staff know me and go out of their way to do the best for me. Back in January, a funny thing happened, and since then, I use it as an excuse to get out of work by 5 PM or 5:30 at the latest when I am in Helsinki. Otherwise, I am caught in things that are just starting to happen in the office when people start their work day in Chicago.
Last week, when I started to reserve rooms for the upcoming work week, I accidentally reserved two rooms for October 28 instead of One for 28th and one for 29th, and when I realized I made a mistake, I couldn’t cancel either of these reservations. When I came to Valo on Monday, I asked Jarko, a person who is responsible for all tech support, and who helped me many times before, to move this second reservation from Tuesday to Wednesday. He told me I should be able to do it myself, and showed me in the app how to proceed. I was able to cancel, and make a new reservation for October 29, but unfortunately, there were no rooms with extended display available, and I really need this second display for work.
I mentioned it to Jarko when I was in the co-worker’s lounge for my next cup of coffee on Tuesday, and I told him I will check the next morning whether there will be more rooms available. He replied that even if there won’t be any rooms, he should be able to bring an additional display to my room, and asked me whether I was going to come around 8:30. I told him that sometimes, I come earlier and work out before I start the working day, and that was it.
On Wednesday morning, I checked whether to room for the day was already assigned, and I saw that it was. The room number was 328, so when I came in, I dropped my stuff in the room, changed into gym clothes and went to the gym, being pretty happy with the fact that the room as assigned early, so I had time for a workout, and breakfast with no rush, and then I could check with Jarko the monitor situation.
After my workout, I came back to room 328, and my key was not opening it – it flashed red! I looked and the app on the phone and saw that the room number had changed, and now I had room 284 instead of 328, and it was a room with external display. I realized what happened, and went down to reception hoping to ask them to open theold room and letting me to take my stuff. They said that Jarko has changed my reservation, but then he realized that I was already in so he switched it back.
I knew that nothing was switched, so I went to see Jarko (all in my gym clothes, mind you). he was very apologetic, but I told him everything was great, and I am very thankful for his thoughtfullnes, I just need to get my stuff out :). He went to the third floor together with me, helped me to pick up everything and move it to the new room. After the move was completed, he asked: would you like me to extend your hours today? We usually do not rent the rooms with extended display for the evenings, but I want to make sure! I said: thank you, no need today, but in general – I might need it. He replied: any time!
… I didn’t share his response with my Chicago co-workers 😀