A couple of weeks ago, my mom told me that her Russian phone was sending her messages that there were not enough funds on the card which was used for phone payments. It was indeed not enough because five years ago, I added her Visa, which was issued by a Russian bank but was in US dollars. She used this card to pay for all he necessities, and I periodically transferred her pension to this Debit Visa, converting from rubles to dollars. After the war began and my mom couldn’t use this card anymore, it sort of became useless, but I forgot to switch her phone payment method to her ruble card.
Now, these dollars were finally gone. I tried to login to her phone account page multiple times, but the page was hanging and never came back. Then, as much as I hated it, I tried to login to her bank and transfer some money to this visa. Although I’ve done it many times before, this time transaction was declined, and the automated message said that somebody would call her (mom) from the bank within the next hour or so. Good luck with that.
When I tied to login a day later, the bank page said that her online account it locked, and in order to unlock it, she needed either to come in person or call the number listed (in Moscow). I knew that she had to call from her cell phone; otherwise, they won’t believe that she was she. But her phone… you got the picture.
Boris told me that he would try to transfer money from his Russian bank to my mom’s phone, and then we will figure out what to do next. I still thought there is no emergency because all her payments for her Russian apartment were scheduled as auto-pays. However, today they sent her a message that her automated payments are stopped because her card is blocked! So now it’s not just her online access but everything. What she still has to pay are the property taxes and utility fees (so that the heating and electricity won’t be shut down completely). So now that’s one more thing I need to resolve.
Hettie's Reflections 