Uber

everyday life 1 Minute

I wanted to post it here since it’s not often that you have to say something good about Uber, but today I have something.

I ordered Uber for 5 AM to get to the Milwaukee Intermodal Station, and at about 2/3 of that trip, the driver noticed a pressure in a tire going down. It was going down really fast, but he said he would be able to make it to the station, and he did. Just now, I received a message from Uber:

Hi Henrietta‍,

We received a report indicating that your vehicle experienced a flat tire during a recent trip. We understand this was a frustrating experience. 

While I know it doesn’t totally make up for the inconvenience, we’ve fully refunded this trip which will apply to your original payment method in a few business days. You’ll also receive an updated receipt via email.

We appreciate you handling this challenging situation in the most professional way possible and we know it’s not always easy.

Once this information is received, we’ll be able to assist you further.

Thank you.

And if you think it’s not a big deal, and that’s what I should expect, I can tell you that several years ago, an Uber driver dropped me in the middle of nowhere when he had some car issue, and he didn’t bother to report Uber or send another car to pick me up, and I could even tell where w=exactly I was dropped. And although I complained to Uber, they didn’t refund this trip; the only thing they did was that they marked the driver for not even being matched with me.

So. Thank you, Uber. And I tipped the driver, even though they refunded the fare!

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Published by Hettie D.

My name is Henrietta (Hettie) Dombrovskaya. I was born in Saint-Petersburg, Russian (actually, back then – Leningrad, USSR) in 1963, and immigrated to the United States in 1996. I love Saint Petersburg, the city I was born and raised in, and I think it’s one of the most beautiful places in the world. Similarly (but differently) I love Chicago, and can’t imagine myself moving somewhere else in the observable future. I have three children, Igor, Vlad and Anna, all adults living on their own, and one (so far) granddaughter Nadia. I also believe that my children are the best thing that happened in my life. As for my professional life, I am working in the field of Information Technologies. When I was twenty, I’ve declared that the databases are the coolest thing invented and that I want to do them for the rest of my life. Thirty plus years later, I still believe it’s true, and still, believe that the databases are the best. These two statements together imply that I think a person can have it all, and indeed, I think so! Keep reading my journals to find out how I did it.

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